FREQUENTLY ASKED QUESTIONS
PURCHASE GUIDE
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The works of the artist Collar are offered exclusively on the official website, Collarpainter.com.
For any inquiry, our team remains at your disposal to assist you with tailored attention.Each creation embodies a singular vision, where precision, sensitivity, and mastery of gesture converge. To own a work by Collar is to access a rare form of expression and to introduce into one’s collection an essential artistic presence.
We invite you to step into this universe and discover its full depth.
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Our website does not offer e-commerce services.
To provide you with the highest level of attention, we have established a dedicated remote sales service. For any inquiry, we invite you to complete the form available on our contact page.
Our team will carefully review your request and respond promptly upon receipt of your message.
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We do not offer all references online; however, a wide selection is available, and new creations are continuously added.
If you wish to inquire about the availability of Collar artworks, please contact our customer service team via our contact form.
SHIPPING INFORMATION
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We are pleased to inform you that we offer free standard delivery for all your orders.
For any tracking requests regarding your order, please contact our customer service team. We are available to assist you with any necessary support.
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Each creation is carefully packaged in an elegant signature wrapping that reflects the world of Collar.
Your order will be shipped in a neutral box to prevent theft.
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Collar’s works are insured during transport until they are delivered to the designated address. This coverage ends once the delivery is completed.
Upon receipt, we invite you to inspect the condition of the packaging. In case of any irregularities, you may submit a claim with the carrier.
Our team is available to provide any assistance you may require.
PAYMENT INFORMATION
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The Maison offers various secure payment options. Some payment methods may not be available for all orders. We encourage you to contact one of our personal advisors for more information.
RETURNS & REFUNDS
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Due to the uniqueness of our artworks, we cannot accept returns or offer refunds. Each piece reflects the very essence of the artist. We encourage you to carefully consider your choice before making a purchase. Our team is available to assist you with any questions or help you with your selection.
THE INTEGRITY OF ORIGINAL WORKS : ADVANCED PRESENTATION TECHNIQUES
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The works presented on Collar’s official website are original creations, executed in acrylic paint and pastel.
To ensure a faithful representation, Collar uses a high-precision digitization process. This technology allows the colors, contrasts, and visual balance of each work to be reproduced accurately.
However, certain characteristics inherent to the original pieces, notably textures, reliefs, and material effects, cannot be fully replicated on screen.
The images displayed are therefore intended to present the work in its main qualities, without being able to convey all of its subtle dimensions.
A complete appreciation of each creation remains linked to its physical presentation.
DIMENSIONS
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The dimensions of each Collar creation are provided in inches. For any further details, our customer service team is at your full disposal and will be delighted to assist you.
AUTHENTICITY
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Collar instills its pursuit of excellence into every creation, where design and craftsmanship unite with rigor.
Authenticity and provenance form its foundation. Each work is accompanied by a certificate featuring a QR code, allowing the owner to verify its authenticity and officially register their ownership through a secure interface.
This system establishes a formal link between the work and its holder, ensuring reliable traceability and facilitating its transfer.
Reflecting the commitment of the Maison, this process guarantees the trust, integrity, and enduring value of every Collar work.
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Collar’s creations are offered exclusively through our official website, Collarpainter.com.
Each work is accompanied by a certificate of authenticity. If the certificate does not include a QR code, we invite you to access our dedicated service to register it.
No instant authentication is provided. However, a letter of authenticity can be issued upon request by our heritage experts.
We thank you for the trust you place in Collar. To report any counterfeiting, please contact us directly here.
CARE AND REPAIR
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At Collar, we understand the paramount importance of preserving the unique integrity and beauty of each piece. Our dedicated advisors are here to answer any questions you may have about the care or maintenance of your acquisition. For any inquiries, please contact our after-sales service by completing the form available on our website. Our experts will be delighted to provide you with tailored assistance promptly.
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Your Collar piece is the result of exceptional artisanal craftsmanship, crafted using traditional techniques. We advise you to follow the instructions provided with the artwork carefully to ensure its optimal maintenance and to preserve the brilliance and beauty that define it.
SECURITY WITHIN THE ONLINE STORE
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To help ensure that your shopping experience is safe, Collar uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Collar may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.