HELP / FAQS

COVID-19

  • We wish to reassure you that Collar adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.

 

COLLAR PRODUCTS

  • Please note that all Collar products are sized in inches. If you have any questions about the dimensions, our customer service department will be happy to assist you.

  • We don't offer all references online, but a wide selection is available and new items are added all the time.

    If you wish to inquire about the availability of COLLAR artworks, please contact our customer service team via our contact form.

  • Prices may vary. The price indicated on the day of purchase corresponds to what you can expect in terms of invoicing.

 

PAYMENT INFORMATION

  • Collar Online Store accepts the following payment methods:

    (i) Bank Transfer

    (ii) PayPal

    Some payment methods are not available for all orders. Please contact one of our personal advisors by e-mail for more information.

 

SECURITY WITHIN THE ONLINE STORE

  • To help ensure that your shopping experience is safe, Collar uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

    Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Collar may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.

    Click here to read our Privacy Policy in full.